ckcbet Privacy Policy

1. Who We Are

ckcbet ("ckcbet," "we," "us," or "our") is an online gaming platform operating under the PAGCOR licensing framework and targeting players located in the Philippines. Our platform offers live casino games, slot games, sports betting, bingo, and related entertainment services accessible via ckcbet.one.

For the purposes of this Privacy Policy, ckcbet acts as the Personal Information Controller (as defined under the Data Privacy Act of 2012) with respect to the personal data of registered players and platform visitors. Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 14 of this Policy.

2. Personal Data We Collect

ckcbet collects the following categories of personal data from players and platform visitors:

2.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Nationality and country of residence
• Email address and mobile phone number
• Residential address

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial image submitted for liveness verification, where required

2.3 Financial Data

• GCash mobile number or Maya account reference
• Bank account details (bank name, account number) for withdrawal processing
• Transaction history including deposits, withdrawals, and bonus activity
• Debit card details (card number, expiry — stored in tokenised form only)

2.4 Gaming and Behavioural Data

• Game session logs, bet history, win/loss records, and wagering patterns
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods)
• Customer support interaction records and chat transcripts
• Bonus and promotion redemption history

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and platform navigation logs
• Cookie identifiers and similar tracking technologies (see Section 7)

3. How We Collect Your Data

ckcbet collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and behavioural data collected automatically when you access and use the ckcbet platform, including via cookies and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, Maya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing compliance or investigations.

4. How We Use Your Personal Data

ckcbet uses your personal data for the following purposes:

ckcbet will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), ckcbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the ckcbet Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AML regulations, KYC requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

ckcbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers and Processors

• KYC and identity verification providers — to verify your identity and age in compliance with PAGCOR requirements.
• Payment processors — GCash, Maya, and banking partners, to facilitate deposits and withdrawals in Philippine Peso.
• Game content providers — licensed game studios and live dealer operators who supply gaming content to the ckcbet platform.
• Customer support platforms — live chat and ticketing system providers who process support interactions on our behalf.
• Cloud hosting and IT infrastructure providers — for secure data storage and platform operation.

All third-party processors are bound by data processing agreements requiring them to handle your data in accordance with the Data Privacy Act of 2012 and this Privacy Policy.

6.2 Regulatory and Law Enforcement Authorities

ckcbet may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ckcbet's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7. Cookies and Tracking Technologies

ckcbet uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for platform functionality, including session management and login authentication. These cannot be disabled.
• Performance and analytics cookies: Used to understand how players interact with the platform, identify technical issues, and improve user experience. Collected data is aggregated and anonymised where possible.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ckcbet platform. For more information, refer to the cookie management options available on the platform.

8. Data Retention

ckcbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations.
• Transaction and financial records: Retained for a minimum of five (5) years in accordance with Philippine financial record-keeping requirements.
• Gaming session logs: Retained for up to three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for up to three (3) years following the resolution of the relevant inquiry.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with ckcbet's data disposal procedures.

9. Data Security

ckcbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ckcbet platform.
• Encryption at rest for sensitive data including KYC documents and financial records stored on ckcbet servers.
• Tokenisation of payment card details — ckcbet does not store raw card numbers.
• Two-factor authentication (2FA) available for all player accounts.
• Access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the ckcbet platform.
• Staff training on data protection obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ckcbet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

10. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ckcbet:

• Right to be Informed: You have the right to be told how your personal data is being collected and processed, which this Privacy Policy fulfils.
• Right of Access: You may request a copy of the personal data ckcbet holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Damages: You have the right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Children and Minors

The ckcbet platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gaming. ckcbet does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits in accordance with applicable regulations. If you believe a minor has registered on the ckcbet platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. ckcbet supports responsible gaming and the protection of vulnerable persons.

12. Cross-Border Data Transfers

Some of ckcbet's third-party service providers — including game content providers, KYC verification partners, and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, ckcbet ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.
• Transfers only to jurisdictions that the National Privacy Commission has determined provide an adequate level of data protection.
• Obtaining your explicit consent for transfers where required by applicable law.

You may request information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting our Data Protection Officer.

13. Updates to This Privacy Policy

ckcbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

Where changes are material, ckcbet will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the ckcbet platform following notification of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ckcbet protects your personal data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ckcbet, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.